Quality and Client Service Policy:
Connect Health Services is committed to providing a professional level of service to our clients.
The Directors have created an awareness of the need to fulfil customer expectations through the establishment of policies, objectives, procedures and systems based on the requirements of the international standard AS/NZS ISO 9001. We are proud to be one of the first healthcare agencies, in Australia, to obtain certification to the new standard ISO 9001:2015
In addition, all employees are expected to accept their share of responsibility for identifying client needs and expectations and ensuring that the delivered level of service meets or exceeds these expectations whilst complying with all legal and contractual obligations.
The Directors have established a range of policies, objectives and operational procedures which are communicated and made available as appropriate to employees, to ensure understanding of company procedures.
The documented quality management system is regularly reviewed by management to ensure our objective of total customer satisfaction is being met and that the system is suitable and effective in meeting both customer and company needs.
Effective action will be taken to ensure resolution of problems and continual improvement in our operating practices. This policy of continual improvement coupled with the provision of adequate human resources and a clear understanding of customer requirements will lead to strengthening consumer confidence in our ability to provide a reliable and excellent level of service.
We commit all employees of Connect Health Services to abide by and implement our policies and procedures in order to enhance our reputation as a customer focused company.